A vision for a digitally inclusive future
To participate fully in society, people need digital connectivity, access, and skills. But we're in a world where digital transformation is acceleratating while digital exclusion grows deeper. Millions struggle to afford internet access and millions more lack basic digital skills.
In 2022 we launched our new strategy to increase digital inclusion support at scale across the UK, tailored to individual needs within local communities.
We expanded our efforts to help 1 million people benefit from digital and support 5000 community-based Digital Inclusion Hubs.
Initiatives to tackle digital inclusion barriers
Our strategy is centred around our comprehensive offer that addresses the key barriers to digital inclusion:
- The National Databank provides free mobile data for those struggling to afford connectivity
- The National Device Bank refurbs donations of used tech from private & public sector organsiation, getting devices into the hands of those who can't access their own
- The National Digital Inclusion Network is made up of thousands of community-based hubs where people can access our digital inclusion services
This offer is underpinned by our flagship service Learn My Way, a free online learning platform containing hundreds of beginner digital skills topics.
Our impact on digital exclusion so far
We’re so proud of our impact already. Since we launched our strategy, we’ve achieved:
Almost 10,000
people have benefited after receiving a device
Almost 100,000
people have improved their digital skills on Learn My Way
More than 125,000
free mobile SIMs distributed through the National Databank
5,000
Digital Inclusion Hubs are now in the National Digital Inclusion Network
Nearly 600,000
people have been supported as a result of our work
On average, 96%
of all people supported feel happier, healthier and/or better off
Fixing the digital divide in partnership
It takes many people and organisations to fix the digital divide. Strategic and sustained partnerships are essential to making an impact and achieving our strategy.
From grassroots organisations to local authorities and large enterprises, we proudly partner with the private, public and third sectors. Our partnerships enable us to scale our solutions and reach more digitally excluded people.
Our strategic partners enabling our strategy
Our impact would not have been possible without the support of our strategic partners! We’re incredibly grateful for the multi-year strategic partnerships we’ve established with Virgin Media O2, Vodafone, Nominet and Accenture. They’ve made significant investments to help us achieve our vision of a digitally inclusive society where everyone is happier, healthier and better off.
Help us fix the digital divide
Delivering digital inclusion
If your organisation gives local help and support to people, join the National Digital Inclusion Network to deliver free digital inclusion services.
Supporting digital inclusion
If your organisation wants to support our mission and help more people become digitally included, explore a strategic or corporate partnership.
Make a donation for digital inclusion
Help fuel our strategy to fix the digital divide by making a donation. Together, we can build a world where everyone benefits from digital.