Digital Inclusion in Health and Care

What role do health and care settings play in improving digital participation?

Good Things Foundation worked with NHSX, NHS Digital, NHS England and local partners in health, social care, and community sectors to improve digital participation in health and care.

The Widening Digital Inclusion programme set out to understand the barriers for people with accessing and using digital health services. The programme completed in March 2020 – the month when the country went into lockdown following the outbreak of coronavirus. Since then, the national and community response to COVID-19 has revealed digital as a universal need.

Digital participation has become essential for our lives, for our health and wellbeing. This new report brings together the lessons learned, practical tips and recommendations from the Widening Digital Participation programme.

"A world-leading digital health service will only deepen inequalities if we don’t act on digital inclusion." Helen Milner OBE, CEO, Good Things Foundation

A version of this report is available to download on the right of this article.